Saasu is different. We listen to customers. We love our customers, so when they tell us something emotionally and in significant numbers we know it really means something to them. We take that on ourselves as people and as a company. The theme of our conversations via phone, email and blog last week was that, in general, customers want the ability to downgrade where they felt they don’t use the features of the plan they are currently on.
With hindsight we would have worked this into our systems handling, but when we statistically looked at the numbers it wasn’t many that would qualify. That’s bad, and not in our values. We pride ourselves on the values that customers matter and fanatical value. So again, in hindsight, I think the decision not to allow downgrades missed meeting these values for the people that it does affect. If you are one of them you are just as important a customer to us as all the others.
So in light of this we will allow downgrades.
On the 3rd of April, when price changes take effect, you will be able to select a lower plan. Saasu will warn you if you don’t meet the plan limits. The rule is simply if you are under the transaction volume limit (measured as total transactions divided by duration of your subscription) and you don’t use the features of the higher plan then the system will let you downgrade.
Enjoy the savings.